Who is here to help me

Find out all the people available to support you

The people you will work with:

Learning Coach – they work for the training provider and are there to teach you what you need to know for the apprenticeship qualification. You will meet them online and in person regularly
Mentor – your mentor will be someone at your place of work, most likely your line manager. You will definitely see them a lot!
Employment Coach – Coach Core have 3 Employment Coaches, spread across the UK: the north, the midlands and the south. They will work with your employer and learning coach to ensure the programme is going smoothly. You’ll likely meet them several times, but won’t be in contact with them week to week.
Active Partner – this is a regional organisation that works sport and activity organisations in the area. They often support Coach Core with the management of the programme in their area. You may meet them but probably not too often.
Coach Core – We have a central team working across a few different departments: fundraising, programmes and marketing. You may meet any or all of us but we probably won’t be in regular contact.

More about the Learning Coach

Your Learning Coach is there to support and guide you, whilst also helping develop your skills, knowledge and behaviour in line with the requirements of the apprentice qualification. You can expect the following from your Learning Coach:
  • Group education session, combining a mix of theory and practical delivery
  • 1-1 learner visits at your place of work, to set individual learning, track your progress and offer support and guidance on your education
  • Support to prepare you for the End-point Assessment , by providing regular feedback and conducting practice assessments
  • To work with your Managers and Mentors to build your confidence and provide the skills you need to be competent in your role.
  • Feedback on your progress in line with the qualification

If you need support

The table below provides some examples of who to go to should you need some additional support:

Concern Who to speak to initially Notes Where can I access additional support if needed?
Questions or issues about your place of work, including hours, travel, working  schedule etc Employer (Head Coach, Line Manager, or more  senior staff  if required) Check employer  policies and  procedures If you have significant concerns  about your employer (and do not feel comfortable discussing these with them), you can also speak to you Learning Coach, Employment Coach or the Central Partner
Questions regarding education, including content, schedule, project ideas Learning Coach You may find  additional support/ guidance on the Aptem platform For questions and queries about planning and delivery of sessions, you can also speak to your Head Coach/Mentor
Concerns about education Learning Coach or (if you do not feel comfortable talking to your Learning Coach) Employer or Employment Coach If you have concerns about the content/structure of your education days (and do not feel comfortable discussing this with your Learning Coach), you can also speak to your employer or Employment Coach, who can raise the concerns  on your behalf
Questions about opportunities in the sport sector Head Coach/Mentor, Learning Coach and Employment Coach Your Learning Coach and Employment Coach will have significant experience in the sport/leisure sector and will be well placed to support and advise you The CCF team work with a number  of partners within the sports sector, both locally and nationally. If you need additional support on the opportunities that may be available, please feel free to get in touch

Who else can I talk to?

Lifetime Training Learner Helpline
Lifetime Training – the organisation that employ your Learning Coach and run the education aspect of the apprenticeship – have a helpline for learners like you.
The 24/7 helpline: 0300 666 7247
www.lifetime-learner.online (the unique password is learnersaccess)
Or via Minicom: 01482 661 911 (Minicom hours: Mon-Fri 8am–6pm) 

Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. If you’re experiencing a personal crisis, are unable to cope and need support, text Shout to 85258.
Visit: www.giveusashout.org/get-help

The Mix
They are there to help you take on any challenge you’re facing – from mental health, money issues, homelessness and more. They provide free, confidential support for young people via online, social and mobile services.
Visit: www.themix.org.uk/get-support

Young Minds
Young Minds are one of the UK’s leading charities, working to improve mental wellbeing for children and young people.
For more information on the support they provide, visit: youngminds.org.uk/find-help